I am not a hair stylist or a therapist or a businesswoman. I have dogs, I keep chickens and quail, and I blog about eggs rather than hair. So really a walking recipe for disaster you might think.
Well not entirely, because I have a wonderful team working with me and have a wealth of experience from years of working in customer service roles in industry. Customer care is my passion – the customer’s experience is everything to me.
Whenever I physically buy a product or service, the whole experience from the moment I walk into a place to the moment I walk out, should be something I remember for all the right reasons. Where I connect with the people and know my custom is truly valued – somewhere I want to come back to in the future. Like you, I work hard for my money and have a million and one things to deal with and stress about besides, so anything less just isn’t acceptable.
There is a big advantage to not being an owner/stylist. I have the time to look after the team and the rooms, making sure everyone has what they need and helping out where I can. My role at Cabelo has evolved into a mixture of maître d’/junior/cleaner/gardener/marketeer/zoo keeper. And I love it all.
Finally, if you love animals please read my blog Paws & Claws, which has nothing to do with the business except some of the animals live at Cabelo. Always let us know when booking an appointment for a child if you would like them to have the joy of finding some eggs afterwards to take home. If pre-warned, we know not to collect them.